AeroNest supplies DJI products to enterprise buyers, retailers, professional operators, and other customers worldwide. The following policy applies unless a written quotation or order confirmation states different terms.
Worldwide shipping
We ship worldwide. Shipping charges vary by destination, product type, quantity, package weight, battery or dangerous-goods restrictions, and the selected carrier. The final shipping charge is confirmed in the quotation before the order is accepted.
Handling and transit times also vary by destination, product availability, customs requirements, and carrier service. The applicable estimate will be included in the quotation or order confirmation.
Seven-day return policy for non-user-caused damage
A product with verified damage or a defect that was not caused by the customer may be returned within seven calendar days after delivery. Contact info@aeronestdock.com within that period and provide the order details and information needed to verify the issue.
After the return is approved, AeroNest will provide return instructions and bear the reasonable return-shipping cost. Products must be returned using the approved method and with the supplied accessories and packaging where reasonably possible.
This seven-day policy does not cover damage caused by misuse, accidents, unauthorized modification or repair, improper installation, liquid exposure, failure to follow product instructions, or normal wear. Do not send a product back before receiving return authorization.
Product reviews
Customers with genuine experience using a product may submit a review on the relevant product page. Reviews are moderated before publication to prevent spam and to ensure that published ratings reflect authentic customer experience.